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HILFE & FAQ

Brauchst du Hilfe?

Hoffentlich können dir unsere FAQs weiterhelfen. Ansonsten freuen wir uns über deine Kontaktanfrage.

  • How can I return my package?
    You can return your package 14 days after receiving it. Just send the package back to one of the following addresses: Belgium Manili, Avenue Prekelinden 59, 1200 Brussels, Belgium You'll be refunded after we received your package back. Unfortunately, we do not yet cover the return shipping costs. You can find more information here: https://www.mani.li/cancellation-return
  • Do you ship Europe-wide?
    We ship all over Europe! Europe All EU member states 🇪🇺 And other European countries: Albania 🇦🇱, Andorra 🇦🇩, Armenia 🇦🇲, Aserbaijan 🇦🇿, Bosnia & Herzegovina 🇧🇦, Georgia 🇬🇪, Iceland 🇮🇸, Liechtenstein 🇱🇮, Macedonia 🇲🇰, Moldova 🇲🇩, Monaco 🇲🇨, Montenegro 🇲🇪, Norway 🇳🇴, Kosovo 🇽🇰, San Marino 🇸🇲, Serbia 🇷🇸, Switzerland 🇨🇭, Turkey 🇹🇷, Ukraine 🇺🇦, United Kingdom 🇬🇧, Vatican 🇻🇦 Worldwide Unfortunately we only deliver to Europe. But write us a message to hi@manili.de, maybe we can find a solution.
  • What about taxes, tariffs and other fees?
    If you live outside the EU, there may be some costs that you have to pay when importing into your country. But don't worry, the additional costs are not high and we offer you a 25% discount! That minimises the additional costs. Use the code: Shipping-Discount Visit our Shipping Page. There we list the additional costs for your country. https://www.mani.li/shipping
  • What payment methods do you accept?
    We accept all the important payment methods: You can find more information here: https://www.mani.li/payment-methods
  • Where are your products manufactured and are they eco friendly?
    Sustainability The vast majority of our products are manufactured by Stanley & Stella - a Belgian company that specialises in high-quality, modern and sustainable production. They work according to established sustainability standards. Find out more about carbon footprint, materials used and certifications on our production page: https://www.mani.li/production Location of production Stanley & Stella produces mainly in Bangladesh. We are aware that this may seem irritating at first glance. But if you want to improve the living conditions of workers, you have to go where the circumstances are bad. Stanley & Stella offers its workers decent wages, safe working conditions and secure living situations. We are proud to be a customer of Stanley & Stella and thereby contribute to improving the situation of workers in Bangladesh. Find out more: https://www.mani.li/production
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